Questions Before You Travel

Book as early as possible for events, factory visits, premium vehicles, larger groups and multi-city programmes. Airport and local services may be arranged closer to travel, subject to vehicle availability.

Yes. Send the route, dates and provisional timings you have. A program manager can identify the operating details still needed and update the transport plan as the itinerary develops.

No. We review the city, route, vehicle, service period and operating requirements before quoting so the rate reflects the actual journey.

We normally respond within 24 hours. Complex multi-city or multi-vehicle requests may require additional time to confirm availability and pricing.

The assigned chauffeur, vehicle and contact details are normally sent around 24 hours before the service, once the final operating assignment is confirmed.

We provide service in almost every Chinese city with a civil aviation airport, subject to local vehicle availability and operating conditions. Send the airport, flight number and onward destination so we can confirm the pickup plan.

For a confirmed airport transfer, we monitor the flight using the details supplied and adjust the pickup time where practical. Please tell us promptly if the flight number or arrival airport changes.

The meeting point and contact instructions are sent before travel. Depending on the airport and service arrangement, the chauffeur or airport representative may meet you in the arrivals area with a name sign.

The standard complimentary waiting allowance is 45 minutes after a domestic flight arrives, 60 minutes after an international flight arrives and 15 minutes for non-airport pickups. Longer waiting is subject to chauffeur and vehicle availability and may incur an additional charge.

Yes. We can plan separate vehicles or coordinated transfers according to arrival times, passenger numbers, luggage and the onward schedule.

The chauffeur's English level varies by city and assignment. Every confirmed journey has English-speaking service coordination. If fluent on-board English support is essential, tell us in advance so an appropriate chauffeur, guide or interpreter can be considered.

Yes. We arrange cross-city journeys where road transport is practical, including frequently requested routes in the Greater Bay Area, Yangtze River Delta and other business regions.

Yes. Depending on vehicle availability and current border requirements, the journey may use a cross-border vehicle or coordinated vehicles on each side. We review the route before confirmation.

Yes. Waiting can be included in the service plan. Share the expected visit duration and any schedule uncertainty so it can be reflected in the quotation and chauffeur brief.

Yes. We can coordinate multi-city routes, vehicle groups, pickup times, guest movements, venue access and schedule changes through one English-speaking program manager.

Send the passenger numbers, luggage details and itinerary. We will recommend a sedan, MPV, premium van, Sprinter, minibus, coach or vehicle combination according to practical capacity and local availability.

No. Practical capacity depends on luggage volume and the exact vehicle configuration. Airport groups may require a larger vehicle or a separate luggage arrangement.

Specific models depend on the city, date and local availability. If the requested model is unavailable, a suitable alternative will be proposed before confirmation.

Contact the booking office or your program manager as soon as possible. We will review vehicle, chauffeur, timing and price implications and confirm what can be changed. A change is not confirmed until accepted by the booking office.

No. Chauffeurs cannot approve reservation changes or cancellations. Contact the booking office or your program manager so the request can be recorded and confirmed correctly.

We accept major international credit and debit cards, including Visa, Mastercard and American Express. Card payments are processed securely by Stripe. PayPal and bank transfer may also be available for selected bookings.

Based on the estimated service amount, we will send a secure payment link. The estimated amount must be prepaid in full online no later than 48 hours before the scheduled service. After the service, any remaining balance or adjustment shown on the final invoice must be settled within five working days of receipt.

No. The estimated amount must be prepaid online before the service. A remaining balance may be paid in cash directly to the chauffeur by prior arrangement, but we do not encourage this because the chauffeur may not know the final balance, may not accept the required currency and cannot be expected to provide change. Online settlement is recommended.

Yes. The service team provides 24/7 support for confirmed bookings and shares the appropriate contact details before travel.

Contact us as soon as possible with the reservation details and a clear description of the issue. We will review the service records with the relevant operating team and respond directly.

Guides, interpreters or local assistants may be added when they support the transport itinerary. Vehicles and transportation remain the core service.